• Overview
  • Customer Service
  • Merchandising
  • Animal Care
  • Nutrition
  • Retail Management

Learn More:

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Success starts
here — and now.

If you sell pets or pet products,
you’ve come to the right place.

  • Increase sales and profitability
  • Promote better pet care
  • Stand out from the competition
  • Keep customers coming back

Customer Service

Improve service, sales
and satisfaction.

  • Develop the knowledge and confidence to
    solve customer problems
  • Identify and engage different types
    of shoppers
  • Explain product features and benefits
  • Effectively handle returns and complaints

Merchandising

Stimulate increased sales
and repeat visits.

  • Increase “shopability” through effective store
    layouts and product displays
  • Use cross merchandising, signage and more to
    encourage impulse buys
  • Choose the best displays for different types of items
  • Prepare the store for special promotions

Animal Care

Provide outstanding pet care and information.

  • Examine new arrivals and monitor health
  • Explain feeding, housing and socialization needs
  • Identify common species and breeds

Nutrition

Help customers make the right
pet food choices.

  • Understand nutritional requirements
  • Read and explain pet food labels
    and ingredients
  • Identify dietary life stages and
    nutrition implications
  • Answer customer questions about hot
    topics in pet nutrition

Retail Management

Increase your store’s profitability.

  • Download “how-to” guides and articles
    by retail experts
  • Master business concepts with free webinars
    and self-paced tutorials
  • Access online calculators and other tools
    to help boost ROI