Coaching & Motivating Employees
Build a confident, enthusiastic sales force.
Coaching and motivating are best practices you can use to help employees excel. Coaching can address a problem, such as when an employee's performance doesn’t meet expectations. It can also help employees develop new skills and help star performers do even better. This course introduces six techniques to build skills, encourage flexibility and resolve conflict.
Audience: Managers
Track: Grow Employee Skills
Course Topics:
- Defining Coaching
- Coaching to Build Skills
- Coaching to Clarify Expectations
- Coaching to Boost Confidence
- Coaching to Increase Motivation
- Coaching to Encourage Flexibility
- Coaching to Resolve Conflict
After completing this course, managers should be able to:
- Assess employees’ coaching needs.
- Explain the four-step process to help employees build skills.
- Identify four guidelines for clarifying expectations.
- Identify signs of low self-esteem and strategies to boost confidence.
- Apply the question style of coaching to increase motivation.
- Describe three ways to encourage employees to be more flexible.
- Outline a four-step process to help employees resolve conflict.
- Course topics: 2 hours
- Course test: 35 minutes
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