Step 1. Review your training plan.

The Employee Main Menu lists the chapters. Each chapter is independent. Talk to your training manager about which to complete. These chapter assignments will be recorded on your Employee Home Page.

Your training manager should have assigned you a user name and temporary password to access your Employee Home Page. The first time you log in to your Employee Home Page, you will be prompted create a new password. Your training manager can reset your password if you forget it.

Step 2. Navigate the site.

Click on the appropriate chapter icon to begin training. You can click Employee Main Menu on the blue navigation bar at the top of the screen to get back to the main chapter menu at any time.

You also can print chapters for offline study and reference. To access a study guide, click on a chapter to open it then click Print Entire Chapter Study Guide at the top of the screen.

Click Instructions for a refresher course on how to use the site.

Step 3. Study the chapters.

Each chapter includes a series of topic modules. You can view each topic module in order or jump to a specific topic to pick up where you left off.

• To view the modules in order:
  Use the module navigation bar at the top of the screen. This blue box shows the module number in white type. Click NEXT to move through the topics in order. Click PREV. to go back.
• To view a specific module:
  Use the arrow directly below the topic name in the blue box to access the pull-down menu. Select the topic you want to see. This is a great way to jump forward to where you stopped studying, refresh your memory or get a quick answer to a customer question.

Step 4. Access important information.

As you review material in each chapter, the Click here box is a shortcut to important information you need to know. Clicking the box will open a separate browser window with details you should review before taking the chapter test.

Click Next to move forward within the pop-up window and Previous to go back. Click Close to return to the main screen.

Step 5. Take the tests.

Complete the test at the end of each chapter to show what you have learned.

• From the Employee Main Menu, click Login to go to the Employee Home Page.
• Click on the appropriate chapter test.
• Answer the questions.
• Click Submit for instant grading. The correct answers are immediately displayed, along with a list of questions you missed.
• If you fail the test, review the chapter again. Your training manager can reset your score to allow you to take the test again when you're ready.

Your training manager will be notified by e-mail when you take a test. Tests can also be printed and completed offline. If you are assigned to take a test offline, your training manager will print it for you and grade it manually.

Complete all assigned chapters and pass the tests to earn your Certificate of Achievement.