Customer Satisfaction
Learn the elements of a satisfying shopping experience
This course helps you recognize how even little things can lead to dissatisfied customers — and ultimately, lost business. Learn how to provide the four elements of customer satisfaction: perfect products, friendly service, timely delivery, and support systems to resolve issues.
Audience: Employees
Subject: Customer Service & Sales
Course Topics:
- What Customer Satisfaction Looks Like
- Four Elements of Customer Satisfaction
- Problem Solving Examples
After completing this course, employees should be able to:
- Explain why customer satisfaction matters.
- Define the four elements of customer satisfaction.
- Describe what customer satisfaction looks like.
- Recognize when a shopper is frustrated or confused.
- Demonstrate how to provide problem-solving support.
- Suggest ways to prevent potential product, service, or delivery issues.
- Course topics: 35 minutes
- Course test: 10 minutes
Desktop, laptop, or tablet
