Communication for Retail Managers
Connect with your team in ways that get results.
How managers communicate has a big impact on your store’s success. Communicating effectively with team members is critical to building strong working relationships and maximizing sales and productivity. This course presents six essential communication skills for effectively relating to your employees.
Audience: Managers
Track: Grow Employee Skills
Course Topics:
- Developing Employees
- Six Essential Communication Skills
- Enhance Self-Esteem
- Focus on Specific Behaviors & Outcomes Use Reinforcement
- Listen Effectively
- Ask for Feedback
- Set Goals & Follow Up
After completing this course, managers should be able to:
- Identify the six essential communication skills to maximize productivity.
- Explain ways to enhance or maintain employees' self-esteem.
- Describe how to provide direction by focusing on specific behaviors and outcomes.
- Apply appropriate reinforcement techniques.
- Use the active listening formula to respond to employee concerns.
- Formulate open- and closed-ended questions to obtain constructive feedback.
- Use the SMART formula to set short-term employee goals.
- Course topics: 2.25 hours
- Course test: 35 minutes
Desktop, laptop, or tablet
